Our programme

We work with you to see what’s right for you and your health.

Whether you have a health condition or are simply looking to improve your wellbeing, our team can help you.

Our methods are backed by research and use the best available scientific evidence.

We are a recognised C.I.C (Community Interest Company). As a social enterprise, any profits will be used to benefit the wider community.

Our patients report

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Reduced blood pressure

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Reduced cholesterol

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Reduced blood sugar levels

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Achieved a
healthy weight

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Improved
energy levels

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Improved
digestion

How our service works

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Choose a plan

Choose a health practitioner

w

Video Consultation

Personalised Plan

Follow up

Healthier Future

Package Information

Not sure where to start? Book a free enquiry call

→ See our FAQ: Why do I have to book more than one appointment?

What we treat

We have the expertise to help those 18 years or over with the following conditions:

  • Heart disease
  • High blood pressure
  • High cholesterol
  • Heart disease
  • Type 2 Diabetes
  • Overweight
  • Obesity
  • Certain Cancers eg colon, breast, prostate
  • Autoimmune disorders eg Multiple Sclerosis, Hashimoto’s, Lupus, Rheumatoid Arthritis
  • Fertility
  • Gut health eg Irritable Bowel Syndrome, Crohn’s, Ulcerative Colitis
  • Thyroid disorders
  • Skin – acne, eczema, psoriasis
  • Women’s Health eg PCOS

We know that prevention is key. This means the earlier you make changes the better. You do not have to wait for a diagnosis to get our help.

At PBHO we know that plant-based lifestyle medicine can benefit everyone.

What we do not treat

If you think you have a medical emergency, please call 999 or go to A&E

It’s very important to realise that the team at PBHO are not able to treat medical emergencies and there are other medical conditions which are not appropriate for our services. For example:

  • Fever
  • Chest pain
  • Shortness of breath
  • Suspected stroke
  • Infections including new or suspected COVID symptoms
  • Bleeding
  • Sudden onset of or severe headache
  • Severe or new onset pain
  • Seizures
  • Trauma
  • Injury
  • Obstetric or pregnancy care complications
  • Severe mental health conditions
  • Moles/Skin Lesions
  • Skin Cancer

Videos

Watch our introductory video :

How to book:

FAQs

Services

1. What is PBHO?

PBHO is a unique healthcare service offering online video consultations with expert, plant-based healthcare professionals such as doctors, dietitians, nutritionists and health coaches.

We are a recognised C.I.C (Community Interest Company). As a social enterprise, any profits will be used to benefit the wider community.

2. Is PBHO part of the NHS?

At PBHO we will work with you and alongside your NHS GP. We will support you through your dietary and other lifestyle changes on your journey to best health.

We cannot replace your GP and PBHO is not part of the NHS. However, together our team has decades of experience working within the NHS. We are both respectful and grateful for the care the NHS provides.

PBHO is aware that currently, chronic diseases such as type 2 diabetes, heart disease and dementia are increasing rapidly. We know this places a heavy burden on the NHS as well as the people living with these conditions.

PBHO will work towards alleviating some of this pressure. We provide a healthcare approach which is proactive and gets to the root cause of many of these diseases. By focusing on plant-based nutrition and other healthy habits, we will support you on your journey to a healthier future.

3. How will PBHO work with my NHS GP?

When you sign up for your PBHO appointment, you will be asked to enter your GP’s details. This will help us communicate with your GP. We will always ask for your consent before we do this. Sharing your GP’s information will help you receive the highest standard of care and in the safest way possible.

4. What is WFPBD and why do you recommend it?

Unhealthy diets are now the top cause of chronic illness around the world 1,2. Eating patterns high in meat, dairy and processed foods have fuelled our current global health crisis, with rising rates of obesity, heart disease, type 2 diabetes, certain cancers and dementia

The good news is that it’s really never too late to make changes and using the right foods in your diet, along with healthy lifestyle habits, can be a very powerful way to regain your health.

Evidence supports that adopting a WFPB diet is one of the very best ways to do this. By choosing a diet based on fruit, vegetables, whole grains, legumes, nuts and seeds, you can work towards optimal health, do your best to prevent disease and do your part for the health of the planet.

[1] GBD 2017 Diet Collaborators. Health effects of dietary risks in 195 countries, 1990–2017: a systematic analysis for the Global Burden of Disease Study 2017. The Lancet, April 3, 2019; DOI: 10.1016/S0140-6736(19)30041-8
[2] Nita G Forouhi, Nigel Unwin. Global diet and health: old questions, fresh evidence, and new horizons. The Lancet, April 3, 2019; DOI: 10.1016/S0140-6736(19)30500-8

5. What is Lifestyle Medicine?

Lifestyle medicine is an evidence based approach which incorporates every aspect of your physical and emotional wellbeing.

The six pillars of Lifestyle Medicine are: a healthy plant-based diet, regular exercise and movement, restorative sleep, stress management, positive social connections and avoidance of risky substances such as smoking and alcohol.

It is a highly effective way to establish and maintain healthy behaviours that improve your quality of life and longevity.

6. Does PBHO offer emergency appointments?

PBHO is not an emergency healthcare service

If you have a medical emergency then please phone 111, 999 or attend your nearest A&E.

PBHO focuses on non emergencies, long standing symptoms or conditions and we are more than happy to help you with these. See our treatments FAQs.

7. How do I book my consultations?

All consultations are booked online via our website www.plantbasedhealthonline.com

If you are having trouble booking an appointment, please contact us at [email protected] and we will help you arrange a video consultation at a convenient time and date

8. Is PBHO only for people living in the UK?

At the moment, our doctors provide services for those living within the UK only. Our dietitians, nutritionists and health coaches are able to see patients world-wide excluding USA and Canada.

9. What if I am not ready to follow a whole food plant based diet?

We understand that this may be a huge change for you and your family. We will support you through your journey at a pace that is both safe and comfortable for you.

10. Can I still be a patient if I do not follow a plant-based diet?

Absolutely. We will help and guide you whatever stage you are at in your health journey. We will make suggestions and treatment options at a pace that you are comfortable with.

11. Does PBHO offer homeopathic or alternative medicines?

PBHO experts follow an evidence based lifestyle medicine approach with a specific focus on a whole food plant-based diet. We do not offer homeopathic, alternative or unlicensed medicines.

Pricing and payments

1. What does the free enquiry call include?

Book in for a free 10 minute call for further information on our services and how they can help you.

Please note we will not offer any medical advice during this call, it is for information purposes only.

2. How much does an appointment cost?

The cost of your appointment will depend on the type of appointment or package you choose

Please visit our ‘pricing’ section on our website

3. Can I claim the cost of my appointment on insurance?

We do not currently accept payments from insurance companies

4. Why do I have to book more than one appointment?

At PBHO we work hard to guide and support you through dietary and lifestyle changes. We know that this can often be challenging and that although we hope for success and positive changes, obstacles sometimes get in the way.

In our collective experience, we have found that one-off appointments do not offer the best service or lead to the best results.

By committing to a follow up appointment, we are able to capture your success, provide accountability and ensure that you will have support for any challenges you may have experienced. This means we can work together to identify and overcome any barriers and help you achieve your goals.

5. Does the price include any extra tests that I might need?

It is possible that you may have extra costs such as blood work or private prescriptions.

Extra tests will only be recommended when necessary and helpful and they will not be ordered without your consent or without a clear indication of how much they will cost.

6. Does the price include any prescriptions?

Your consultation fee does not include private prescriptions

7. Can I get a refund if I am not happy with the service?

We do not offer refunds for completed consultations

We do value feedback, good or bad. If there is something you are not happy with then please do let us know. Please see our technology section for how to complain.

8. What if I need an interpreter?

At PBHO we strive to make our services as accessible as possible. We are happy to arrange an interpreter via LanguageLine to help you with your consultation. You will be given prior warning of additional costs that this will incur. Please email us at [email protected] so that we can organise this for you.

Prescriptions

1. Can I get a prescription?

Yes.

Where necessary and safe, PBHO doctors will be able to provide a private prescription. With your consent, we will communicate information about your prescription to your GP in order to provide continuity of care.

2. Can I get an NHS prescription?

PBHO doctors are only able to prescribe privately

3. How do I get my prescription?

We will send an electronic prescription via a secure portal to a prescription medication concierge service. They will notify you when your prescription is ready for collection or is out for home delivery.

4. Are there any medications that you don’t prescribe?

For your safety and in the interest of best care, there are some medications that are not suitable for remote prescribing by our service.

At PBHO we do not prescribe controlled drugs. We do not prescribe any medications which are off-license or require close monitoring.

5. What if I do not consent to share my prescription information with my GP?

At PBHO we strive for high quality and safe care. If we are not able to share important information about your medications with your GP we will not be able to prescribe. In all cases, we will explain this clearly to you and do our best to provide you with appropriate alternative options.

Doctors, healthcare professionals and Clinical Governance

1. Do your doctors have the right qualifications?

All of our doctors are registered and hold a current licence to practice with the General Medical Council (GMC). They all hold valid qualifications and have received appropriate training, monitoring and appraisals. They are all experts in the field of plant-based nutrition.

This is true of all our healthcare professionals working at PBHO.

2. Can I choose the healthcare professional I want for my appointment?

Yes you may choose the healthcare professional you would like to have a consultation with. However, if you see your NHS registered GP here on the PBHO platform, you will have to choose another GP. 

3. Can I contact my healthcare professional after the appointment?

Yes. We welcome questions or feedback of any kind – good or bad.

Please get in touch with us by emailing [email protected] or using our contact form on our website.

4. What does it mean for PBHO to be registered with the CQC?

PBHO is the first online plant-based lifestyle medicine service to be CQC approved. The CQC is the independent regulator of health and adult social care in England. PBHO is registered with, and will be inspected by, the CQC to ensure that the services we provide are of high quality, delivered safely, effectively and compassionately. For more information you can visit cqc.org.uk

Technology

1. What do I need to access PBHO?

You need to have a strong wifi connection. You will need your personal laptop or computer which has a camera and microphone in order to have a video consultation.

The most up to date version of Chrome will work best for your appointment.

You will also need to have a quiet, private area for your consultation as well as photographic ID for the start of every appointment

(*LINK to instructional video ‘how to prepare for your appointment’)

2. Can I use my smart phone or tablet for my appointment?

Yes, your smart phone or tablet will work for a video consultation.

You will need to have a strong wifi connection

You will also need to have a quiet, private area for your consultation as well as photographic ID for the start of every appointment

3. Do you have an app?

We do not yet have an app

4. How secure is your service?

All of our patient records are kept and video consultations are conducted using a secure, GDPR compliant platform ‘Heydoc’. Please refer to our Privacy Policy for further information. PBHO is also registered with the Information Commissioner’s Office (ICO).

5. If I have connection problems, will I get a refund?

It is your responsibility to check your connection well before your appointment.

If you are having unforeseen problems with your connection before your appointment then please let us know as soon as possible.

For patients who cancel less than 48 hours before their appointment, normal refund policies will still apply. For full details on our cancellation policies please see here.

6. If I have had a bad experience, how do I complain?

At PBHO we are happy to receive feedback, good or bad.

We welcome all comments on your experience and will use this for continually improving our service so that we can provide the best care possible.

Please email us with details at [email protected]

We will take any formal complaints very seriously. You should notify us by putting your complaint in writing by email to [email protected]

In all cases, we will acknowledge your complaint within five working days and aim to complete our investigations within 28 days. We will do our very best to remedy the situation. When our investigation into your complaint is complete, we will offer a full written response.

Our complaints procedure and policy is provided in more detail in our T&Cs.

Treatments

1. What kind of conditions does PBHO treat?

At PBHO we know that plant-based lifestyle medicine can apply to and benefit everyone.

Whilst most of the scientific evidence links plant-based diets to common chronic diseases such as heart disease, type 2 diabetes, certain cancers and Alzheimer’s disease, we also know that prevention is key. This means the earlier you make changes the better and you do not have to wait for a diagnosis to get our help.

We welcome those looking for advice with regards to their autoimmune diseases (such as multiple sclerosis, Crohn’s or Colitis, Rheumatoid Arthritis), migraines, fertility or other Women’s Health issues.

2. Are there any conditions that PBHO does not treat?

Yes. It’s very important to realise that PBHO do not treat medical emergencies. This includes, but is not limited to; shortness of breath, chest pain, new skin rashes, fever, suspected mini stroke or stroke, bleeding of any nature, trauma, injuries, seizures or infections.

We do not treat severe mental health problems such as suicidal thoughts, self harm or psychotic episodes.

3. What if I need a referral to a specialist?

At PBHO we have connections to our directory of plant-based healthcare specialists.

If a referral to another specialist is needed we will write a letter of recommendation to your GP or directly to a private specialist.

4. What happens if I need to have more tests done?

We will always explain if you need any other tests.

We will only recommend tests that are necessary and helpful.

5. Can I have blood tests with PBHO?

Yes we can arrange a home test kit to be sent to you. Your healthcare professional will explain the steps needed and any additional costs involved beforehand. Your results will be shared with you using a password protected link.

Data, privacy and medical records

1. Is my data safe?

Your privacy is of upmost importance and we make sure that all data held by PBHO is securely protected.

You can find out more about our privacy policies here.

2. Will PBHO record all details of my consultation?

All PBHO healthcare professionals will keep careful documentation of your consultation but it will not be routinely recorded.

If any recordings are to be taken, your consent will always be taken beforehand

3. Where is my medical data stored?

All medical data is stored on our secure, GDPR complaint software platform ‘Heydoc’.

4. Do I have access to my medical record?

You are entitled to any information from your medical record free of charge. Please contact us at [email protected] for any information you would like.

Your healthcare professional will send you password protected links so that you can access bloodwork results, letters and prescriptions for example.

5. Can I get a copy of my test results?

Yes, you will be sent a password protected link so that you can have results of any tests that you may have had with PBHO.

6. Why do I need to show photographic ID?

PBHO aims to deliver high quality care in a safe and effective way. Identity verification is a fundamental and non negotiable step in our service. It is a mandatory step outlined by the independent regulator of our healthcare service – the Care Quality Commission. You will need to have a valid form of photographic identification (we can accept passport or driving license) and you will need to have this at the start of each appointment.

7. What if I do not have photographic ID?

Unfortunately this step is so important that we will not be able to proceed with a consultation without being able to verify your identification.

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