Our services

At PBHO we will work with you and alongside your NHS GP. We will support you through your dietary and other lifestyle changes on your journey to best health.

We cannot replace your GP and PBHO is not part of the NHS. However, together our team has decades of experience working within the NHS. We are both respectful and grateful for the care the NHS provides.

PBHO is aware that currently, chronic diseases such as type 2 diabetes, heart disease and dementia are increasing rapidly. We know this places a heavy burden on the NHS as well as the people living with these conditions.

PBHO will work towards alleviating some of this pressure. We provide a healthcare approach which is proactive and gets to the root cause of many of these diseases. By focusing on plant-based nutrition and other healthy habits, we will support you on your journey to a healthier future.

When you sign up for your PBHO appointment, you will be asked to enter your GP’s details. This will help us communicate with your GP. We will always ask for your consent before we do this. Sharing your GP’s information will help you receive the highest standard of care and in the safest way possible.

Unhealthy diets are now the top cause of chronic illness around the world ^1,2. Eating patterns high in meat, dairy and processed foods have fuelled our current global health crisis, with rising rates of obesity, heart disease, type 2 diabetes, certain cancers and dementia

The good news is that it’s really never too late to make changes and using the right foods in your diet, along with healthy lifestyle habits, can be a very powerful way to regain your health.

Evidence supports that adopting a WFPB diet is one of the very best ways to do this. By choosing a diet based on fruit, vegetables, whole grains, legumes, nuts and seeds, you can work towards optimal health, do your best to prevent disease and do your part for the health of the planet.

^[1] GBD 2017 Diet Collaborators. Health effects of dietary risks in 195 countries, 1990–2017: a systematic analysis for the Global Burden of Disease Study 2017. The Lancet, April 3, 2019; DOI: 10.1016/S0140-6736(19)30041-8
^[2] Nita G Forouhi, Nigel Unwin. Global diet and health: old questions, fresh evidence, and new horizons. The Lancet, April 3, 2019; DOI: 10.1016/S0140-6736(19)30500-8

Lifestyle medicine is an evidence based approach which incorporates every aspect of your physical and emotional wellbeing.

The six pillars of Lifestyle Medicine are: a healthy plant-based diet, regular exercise and movement, restorative sleep, stress management, positive social connections and avoidance of risky substances such as smoking and alcohol.

It is a highly effective way to establish and maintain healthy behaviours that improve your quality of life and longevity.

PBHO is not an emergency healthcare service

If you have a medical emergency then please phone 111, 999 or attend your nearest A&E.

PBHO focuses on non emergencies, long standing symptoms or conditions and we are more than happy to help you with these. See our treatments FAQs.

All consultations are booked online via our website www.plantbasedhealthonline.com

If you are having trouble booking an appointment, please contact us at [email protected] and we will help you arrange a video consultation at a convenient time and date

At the moment, our doctors provide services for those living within the UK only. Our dietitians, nutritionists and health coaches are able to see patients world-wide excluding USA and Canada.

We understand that this may be a huge change for you and your family. We will support you through your journey at a pace that is both safe and comfortable for you.

Absolutely. We will help and guide you whatever stage you are at in your health journey. We will make suggestions and treatment options at a pace that you are comfortable with.

The cost of your appointment will depend on the type of appointment or package you choose

Please visit our ‘pricing’ section on our website

We do not currently accept payments from insurance companies

At PBHO we work hard to guide and support you through dietary and lifestyle changes. We know that this can often be challenging and that although we hope for success and positive changes, obstacles sometimes get in the way.

In our collective experience, we have found that one-off appointments do not offer the best service or lead to the best results.

By committing to a follow up appointment, we are able to capture your success, provide accountability and ensure that you will have support for any challenges you may have experienced. This means we can work together to identify and overcome any barriers and help you achieve your goals.

It is possible that you may have extra costs such as blood work or private prescriptions.

Extra tests will only be recommended when necessary and helpful and they will not be ordered without your consent or without a clear indication of how much they will cost.

Your consultation fee does not include private prescriptions

We do not offer refunds for completed consultations

We do value feedback, good or bad. If there is something you are not happy with then please do let us know. Please see our technology section for how to complain.

At PBHO we strive to make our services as accessible as possible. We are happy to arrange an interpreter via LanguageLine to help you with your consultation. You will be given prior warning of additional costs that this will incur. Please email us at [email protected] so that we can organise this for you.

PBHO doctors are only able to prescribe privately

For your safety and in the interest of best care, there are some medications that are not suitable for remote prescribing by our service.

At PBHO we do not prescribe controlled drugs. We do not prescribe any medications which are off-license or require close monitoring.

Yes you may choose the healthcare professional you would like to have a consultation with. However, if you see your NHS registered GP here on the PBHO platform, you will have to choose another GP. 

Yes. We welcome questions or feedback of any kind – good or bad.

Please get in touch with us by emailing [email protected] or using our contact form on our website.

PBHO is the first online plant-based lifestyle medicine service to be CQC approved. The CQC is the independent regulator of health and adult social care in England. PBHO is registered with, and will be inspected by, the CQC to ensure that the services we provide are of high quality, delivered safely, effectively and compassionately. For more information you can visit cqc.org.uk

Yes, your smart phone or tablet will work for a video consultation.

You will need to have a strong wifi connection

You will also need to have a quiet, private area for your consultation as well as photographic ID for the start of every appointment

We do not yet have an app

All of our patient records are kept and video consultations are conducted using a secure, GDPR compliant platform ‘Heydoc’. Please refer to our Privacy Policy for further information. PBHO is also registered with the Information Commissioner’s Office (ICO).

It is your responsibility to check your connection well before your appointment.

If you are having unforeseen problems with your connection before your appointment then please let us know as soon as possible.

For patients who cancel less than 48 hours before their appointment, normal refund policies will still apply. For full details on our cancellation policies please see here.

At PBHO we are happy to receive feedback, good or bad.

We welcome all comments on your experience and will use this for continually improving our service so that we can provide the best care possible.

Please email us with details at [email protected]

We will take any formal complaints very seriously. You should notify us by putting your complaint in writing by email to [email protected].

In all cases, we will acknowledge your complaint within five working days and aim to complete our investigations within 28 days. We will do our very best to remedy the situation. When our investigation into your complaint is complete, we will offer a full written response.

Our complaints procedure and policy is provided in more detail in our T&Cs.

Yes. It’s very important to realise that PBHO do not treat medical emergencies. This includes, but is not limited to; shortness of breath, chest pain, new skin rashes, fever, suspected mini stroke or stroke, bleeding of any nature, trauma, injuries, seizures or infections.

We do not treat severe mental health problems such as suicidal thoughts, self harm or psychotic episodes.

At PBHO we have connections to our directory of plant-based healthcare specialists.

If a referral to another specialist is needed we will write a letter of recommendation to your GP or directly to a private specialist.

We will always explain if you need any other tests.

We will only recommend tests that are necessary and helpful.

All PBHO healthcare professionals will keep careful documentation of your consultation but it will not be routinely recorded.

If any recordings are to be taken, your consent will always be taken beforehand

You are entitled to any information from your medical record free of charge. Please contact us at inf[email protected] for any information you would like.

Your healthcare professional will send you password protected links so that you can access bloodwork results, letters and prescriptions for example.

Yes, you will be sent a password protected link so that you can have results of any tests that you may have had with PBHO.